We utilize a high-quality printing technique for our apparel. Our production partners use advanced methods like dye-sublimation printing (for polyester and synthetic fabrics) and reactive printing (for natural fabrics) to achieve vibrant, edge-to-edge designs. In fact, our all-over print shirts are made with a special cut-and-sew process: the design is first printed onto large pieces of fabric, then the garment is cut and sewn together. This means your design covers the entire shirt (front, back, sleeves, etc.) without any unprinted areas or white streaks on the seams. The inks are permanently bonded into the fabric, resulting in a print that is very durable – the colors stay sharp over time and won’t fade or wash out easily (In short: we use the same professional techniques as top athletic and fashion brands, so your olanomada gear not only looks amazing but also lasts a long time).

We accept VISA, MasterCard, American Express, Discover and Paypal. We do not accept cash on delivery.

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Each olanomada item is made to order, so please allow a short production time before shipment. Production typically takes about 5–10 business days for apparel. Once produced, your order is shipped via standard delivery within the U.S., which usually adds another 3–5 business days in transit. In total, most customers receive their orders in about 2 weeks after placing an order. Please note that during peak seasons or holidays, fulfillment might take a bit longer (we’ll keep you informed if so).

We currently ship only within the United States. All our products are fulfilled by our production partners in the U.S., ensuring reliable domestic shipping times and no import hassles for U.S. customers.

As we grow, we hope to expand our shipping destinations – stay tuned!

Some of our products may ship separately depending on availability and production times. If you received only part of your order, don’t worry — the rest is likely on its way. You’ll receive separate tracking numbers for each shipment when applicable.

If a few days go by and you still haven’t received the remaining items, feel free to reach out to us. We’ll be happy to help!

We process orders quickly so that you get your items as soon as possible. If you need to modify or cancel an order, please contact us immediately after placing it. We may be able to adjust the shipping address or cancel the order if production has not started yet . However, once an order has entered production, it means the item is already being printed and prepared, and at that stage we cannot guarantee any changes or cancellations (in short: we’ll do our best to help, but if the shirt is already being made, we can’t stop it). For the best chance of an edit or cancellation, reach out to us within hours of your purchase.

If we issue a refund (for example, due to a confirmed defect or order issue), the refund will be credited back to your original form of payment. We will process approved refunds as soon as possible and notify you. After we issue a refund, it typically takes a few business days for your bank or credit card company to post the credit to your account. In most cases, you can expect the refunded amount to appear within about 10-15 business days (depending on your bank’s processing times). Credit card refunds are not given as cash; the amount will simply reflect as a credit or reversal on your card/account. (If you don’t see a refund after two weeks, contact your card issuer as processing times can vary.)

If there is any issue with your order, please reply directly to the email you receive after delivery, where we ask how your experience went — it’s the easiest way to let us know if something went wrong (or right!). If you missed that message, no worries — just contact our support team at support@olanomada.com within 30 days of delivery. Please include your order number and a brief description of the issue (along with photos in case of damage or printing errors). This helps us assess the situation quickly and find the best possible solution.

Because our products are custom made on demand for each customer, we do not accept returns or size exchanges if you order the wrong size, color, or simply change your mind. We encourage you to double-check size charts and product details before ordering to ensure you select the right fit. Of course, if we made an error or the item arrives defective, we will either remake and resend it or provide a refund at no charge to you (see the damaged product FAQ above). Our goal is to deliver exactly what you ordered in perfect condition.